Terms Of Service



Optimum Voice Per Minute International Calling Plan with Remote Calling Feature

  1. General:

    1. The Optimum Voice per minute international calling plan is an optional calling plan that allows you to place direct-dialed calls from your home or business to locations outside of the fifty United States, Puerto Rico, Canada and the US Virgin Islands. The per minute international calling plan also includes a Remote Calling Feature that enables you to make international calls, as well as domestic calls, when you are away from your home or business.

      By choosing to add this calling plan to your OPTIMUM VOICE service, you agree to pay for direct-dialed international calls and remote calls in addition to the monthly flat rate that you currently pay for your OPTIMUM VOICE service. Per minute rates found at http://www.optimum.com/intlrates, vary from country to country. These rates are subject to change from time to time effective with the posting of the new rate on the Company's Web site. By choosing to enroll in the Optimum Voice per minute international calling plan, you understand and agree that

      1. your credit or debit card will immediately be debited in an amount you select at the time of enrollment
      2. that the fees and charges associated with the international calls you make under the Plan will be debited against this amount and
      3. that you will need to replenish this balance from time to time in order to make calls under the Plan if the amount remaining on your balance falls below a certain minimum.
    2. The Optimum Voice per minute international calling plan is provided under the general residential and business terms and conditions set forth in the Terms of Service for Optimum Voice and Optimum Online and the specific terms and conditions governing your enrollment in this optional per minute international calling plan as described herein. Terms and conditions may be changed from time to time by posting the new terms and conditions on the Company's Web site.
  2. Service Description:

    1. The Optimum Voice's per minute international calling plan enables you to make direct dial calls from your home or business to locations outside the fifty United States, Puerto Rico, Canada and the US Virgin Islands. In addition, you can make international calls, as well as domestic calls, while away from your home and business, if you are traveling within the fifty United States, Puerto Rico, or the US Virgin Islands, by dialing the '800' toll free remote access international calling number and entering your ten (10) digit Optimum Voice telephone number and four (4) digit security code. Please note that when using the remote access feature of the per minute international calling plan, additional charges may apply for calls made from pay phones, or when you place a call from a business or location that has its own telephone system or switchboard, such as a hotel or motel that charges you to use its phone system.
    2. Whether you make international calls from your home, business or remote location, all of your payments must be made via credit or debit card. You may select either the Auto Recharge or Recharge As You Go payment option. You may change your billing option at any time on the Optimum Voice Home Page at http://www.optimum.com/home-phone-service/manage-voicemail.jsp.
    3. Auto Recharge: By selecting the Auto Recharge payment option, you authorize Optimum Voice to charge your account for a fixed amount upfront and also authorize the automatic debit of your credit card by a specified amount that you choose when the amount you have available for calls falls below a certain minimum.

      To set up this option, you must first specify the amount that will be initially debited from your credit card. Next, you will have to authorize the amount we can debit from your credit card when your account has insufficient funds. Auto recharge works as follows:

      Minimum recharge amount is ten dollars ($10.00), although you may select five dollar ($5.00) increments up to fifty dollars ($50.00). Re-charge is activated when your account balance is three dollars ($3.00) or less.

      Recharge As You Go: If you choose the Recharge As You Go option, you authorize Optimum Voice to charge your account for a fixed amount. When that amount is depleted, you will not be able to make any more calls until you recharge your account.

      You may make international calls until the balance charged against your credit card is depleted. If your account balance is two dollars ($2.00) or less, before a call connects you will hear an announcement telling you of your current account balance. If the account balance falls to zero during a call, your call will be disconnected. Once you have depleted the amount charged to your credit card account, you will not be able to make additional calls under the plan until you have replenished your account. To authorize further debiting of your credit card, you will have to complete a recharge via the Optimum Voice Home Page at http://www.optimum.com/home-phone-service/manage-voicemail.jsp or place a separate call to the Optimum Voice Customer care center designating the specific amount you want debited from you card. You will have to repeat these steps each time your account balance is depleted. If you want to avoid having to take these additional steps in the future, you may select the Auto Charge payment option at any time. Minimum recharge amount is ten dollars ($10.00), although you may select five dollar ($5.00) increments up to one hundred dollars ($100).

  3. Rates and Charges:

    You will be charged against your balance for the minutes you use each month. You will be billed based on the per minute rates found at http://www.optimum.com/intlrates, for the countries you call with a one (1) minute initial minimum charge for each call and thereafter, at one (1) minute increments. Rates, billing minimums and increments, and the other terms and conditions set forth herein are subject to change from time to time effective when the Company posts the change on its Web site. You are encouraged to check our Web site from time to time to determine the rates which will be in effect when you place your calls.

    To complete enrollment for the per minute international calling plan, you must charge a minimum of ten dollars ($10) on a major credit or debit card (American Express, Visa, MasterCard or Discover Card).

    If you deactivate or disconnect the service, you will be credited for any remaining balance on your account.

  4. Service Limitations:

    Neither Cablevision nor any of its service suppliers or vendors (collectively ('Suppliers') warrant that the Optimum Voice Service, including calls placed under the Optimum Voice per minute international calling plan, is completely error free or will operate without service loss or interruption, nor does Cablevision or any its Suppliers warrant any connection to or any transmission of the calls. Neither Cablevision nor any of its Suppliers make any representation or warranty express or implied including but not limited to any warranty of merchantability or fitness for a particular purpose or as to the quality of the call.

    By your use of the Optimum Voice per minute international calling plan, you agree to be responsible for payment of all applicable charges for calls that appear on your credit card bill, including but not limited to the use or misuse by an unauthorized third party, or any error, accidental use or loss. Due to our verification process, all funds may not be available for immediate use. In no event will Cablevision or its Suppliers be liable for any indirect, special, incidental or consequential losses or damages arising in any manner from the use of the Optimum Voice service including calls made under the Optimum Voice per minute international calling plan. These terms and conditions are in addition to those terms and conditions set forth in the Optimum Online Terms of Service and Optimum Voice Terms of Service.


Effective May 5, 2011