Terms Of Service



Agreement For Optimum Voice Extended Dial Plan

Optimum Voice offers to certain eligible Subscribers the Optimum Voice Extended Dial Plan for direct-dialed calls made from the Subscriber's home to specific International destination package(s) to eighty (80) locations outside of the U.S. Optimum Voice Extended Dial Plan is only available to new residential triple play winback subscribers. A Subscriber who chooses to participate in Optimum Voice Extended Dial Plan will receive an unlimited number of minutes to be used for direct-dial international calls during Subscriber's winback promotion period. Upon expiration of the Subscriber's winback promotion period, Optimum Voice Extended Dial Plan will no longer be available.

Optimum Voice Extended Dial Plan is for residential non-commercial use only by the Optimum Voice Subscriber(s) associated with the Cablevision account at their specified service address (limit 1 per account). Destinations excluded from Optimum Voice Extended Dial Plan include satellite phones and audio-text lines/destinations. Calls to cell phones are supported only for certain destinations.

Optimum Voice Extended Dial Plan is not permitted to use for/by:

  1. Resale of service
  2. Business use
  3. Call center use
  4. Telemarketing use
  5. Fax broadcast
  6. Wholesale use
  7. Re-dialers
  8. Auto-dialers
  9. Callback applications

Prohibited Uses:Optimum Voice service may be used as a residential voice service only and may not be used for commercial purposes, including, but not limited to, telemarketing, call center services, medical transcription or facsimile broadcasting. In addition, auto-dialers and predictive dialers may not be used with Optimum Voice service. Optimum Voice is intended to be used consistent with its intended normal residential use. For instance, unlimited voice plans are intended to be used for continuous live dialog between the subscriber and a third party. Certain other activity such as excessive consistent usage, unusual call patterns, and lack of continuous dialog activity may be presumed indicative of use that is inconsistent with normal use of the service in violation of these terms of service.

Subscriber's use of the Optimum Voice Extended Dial Plan is subject to the Agreement for Optimum Voice. Cablevision reserves the right to suspend the Subscriber's account if Subscriber violates the Agreement for Optimum Voice or these Optimum Voice Extended Dial Plan Terms and Conditions. Additional offer terms and conditions apply.


Optimum Voice Click to Call Term of Use

CSC Holdings, LLC ("Cablevision") is pleased to provide its Optimum Voice Click to Call ("Click to Call") to you in accordance with these Optimum Voice Click to Call Terms of Use ("Terms"), which incorporate and include the General Terms and Conditions of Service, the Agreement for Optimum Voice, and the Cablevision Customer Privacy Notice, as they may be changed from time to time, as well as the Optimum Voice Click To Call End User License Agreement.

Your use of Click to Call is your acknowledgment that you have read and agreed to these Terms which is a legal document.

  1. Services Provided: Click-to-Call allows Subscribers to initiate calls over the Internet from their Optimum Voice web portal or any Internet browser using a simple, easy mechanism. Click-to-Call is an adjunct feature of the Optimum Voice service that allows Subscribers to initiate Optimum Voice calls via the Internet from home or away from home through a designated telephone number or GoogleTalk client ID specified by the Subscriber (the "Reach Location") to enable the call to be completed at the terminating telephone number selected by the Subscriber ("Destination Location"). As an adjunct to the Optimum Voice service, the product is only available to Optimum Voice Subscribers. Click-to-Call is a one-way feature and cannot be used by Subscribers to forward incoming Optimum Voice calls to another location. Click-to-Call is only available to Optimum Voice residential Subscribers in good standing.
  2. Caller ID Display: The Optimum Voice telephone number associated with the Subscriber's Optimum Voice account will be displayed at both the Reach Location and the Destination Location. However, if the Optimum Voice account has the private outbound calling feature enabled, the Optimum Voice number will not be displayed at the Destination Location.
  3. System Requirements: Click-to-Call requires (1) either the Internet Explorer version 7 or above or Mozilla Firefox Internet browser and (2) the Optimum Voice Click-to-Call software (available on www.optimum.net)
  4. Prohibited Uses: Subscribers may not use Click-to-Call to make international calls, emergency calls, or calls in which Subscriber does not intend to participate. Subscribers may not use the Click-to-Call Service in any manner that violates any state or federal statutes (e.g., making crank calls, spoofing call origination information) or the other provisions in this Agreement. Cablevision reserves the right to disconnect without notice any prohibited transmissions or uses, and to terminate service in the event of violation of the foregoing use restrictions.
  5. E911: E911 calls cannot be made using Click-to-Call. In order to place an E911 call you must place the call from an alternate phone connection.
  6. Use of GoogleTalk Client. In the event that Subscriber designates their GoogleTalk client as the Reach Location while using Click-to-Call, Subscriber understands and agrees that the use thereof shall also be subject to their agreement with GoogleTalk and, like any other GoogleTalk call session, any Google Talk client calls initiated through Click-to-Call shall be transmitted in a non-secure unencrypted manner.

Changes to Click to Call and these Terms: You agree that Cablevision may for any reason, and without notice to you, modify or terminate Click to Call and these Terms of Use without liability to you, any user or any third party.


Optimum Voice Gadget Term of Use

CSC Holdings, LLC ("Cablevision") is pleased to provide its Optimum Voice Gadget (the "Gadget") to you in accordance with these Optimum Voice Gadget Terms of Use ("Terms"), which incorporate and include the General Terms and Conditions of Service, the Agreement for Optimum Voice and the Agreement for Optimum Voice for Business, and the Cablevision Customer Privacy Notice, (collectively, the "TOS") as they may be changed from time to time. Capitalized terms used herein but not defined shall have the meanings ascribed to them in the TOS.

Subscriber's use of Gadget is acknowledgment that Subscriber has read and agreed to these Terms which is a legal document.

  1. The Gadget.
  2. Disclosure of CPNI.
  3. Restrictions on Use.
  4. Limitations on the Gadget.
  5. Unauthorized Access.
  6. Changes to the Gadget and these Terms.

We urge Subscriber to review these Terms periodically so that Subscriber will be aware of any modifications.


Optimum Voice RSS Feed Term of Use

CSC Holdings, LLC ("Cablevision") is pleased to provide its Optimum Voice RSS Feed to you in accordance with these Optimum Voice RSS Feed Terms of Use ("Terms"), which incorporate and include the General Terms and Conditions of Service, the Agreement for Optimum Voice and the Agreement for Optimum Voice for Business, and the Cablevision Customer Privacy Notice, (collectively, the "TOS") as they may be changed from time to time. Capitalized terms used herein but not defined shall have the meanings ascribed to them in the TOS.

Subscriber's use of Optimum Voice RSS Feed is acknowledgment that Subscriber has read and agreed to these Terms which is a legal document.

  1. The RSS Feed. Optimum Voice RSS Feed allows Subscriber to access certain information available through the Subscriber's Optimum Voice web portal, including but not limited to call detail records, voicemail records, and CPNI (collectively, "OV Information")directly through a RSS feed reader(s) designated by the Subscriber. Upon accessing the Optimum Voice web portal, Subscriber will be required to authenticate his/her Optimum Voice account by entering his/her Optimum ID and password. The authentication is processed by Cablevision and Subscriber's Optimum ID and password is not disclosed by Cablevision to any RSS feed reader. Through the use of encrypted URL's, the designated RSS feed reader is enabled to display certain OV Information. Subscriber is solely responsible for obtaining any and all rights or permissions required to use the RSS feed reader. To expire an Optimum Voice RSS Feed the subscriber must do so by accessing the Optimum Voice web portal.
  2. Disclosure of CPNI. To the extent necessary for Subscriber to use Optimum Voice RSS Feed , Subscriber hereby consents the disclosure by Cablevision to the RSS feed reader of certain customer proprietary network information ("CPNI").
  3. Restrictions on Use. Subscriber agrees that his/her use of and access to Optimum Voice RSS Feed shall only be for personal and noncommercial use. Subscriber agrees not to (a) reverse engineer, decompile, disassemble, modify, translate, alter, adapt, make any attempt to discover the source code of Optimum Voice RSS Feed or software, or create derivative works from Optimum Voice RSS Feed or its software or (b) directly access or use any Cablevision server which provides the information used by Optimum Voice RSS Feed other than via Subscriber's use of Optimum Voice RSS Feed or the Optimum.net/voice.com website in a reasonable and customary manner.
  4. Limitations on Optimum Voice RSS Feed. Optimum Voice RSS Feed communicates with one or more Cablevision servers and/or systems to obtain information. Subscriber acknowledges that such servers and/or systems may be inaccessible or inoperative from time to time. Because all servers and systems have limited capacity and are used by many people, Subscriber may not use Optimum Voice RSS Feed in any manner that would (i) damage or overburden any Cablevision server or system, or any network connected to any Cablevision server, or (ii) interfere with any other party's use of the Cablevision server or system. Subscriber acknowledges that he/she is responsible for all hardware, software and other equipment required in order to use Optimum Voice RSS Feed, including but not limited to the RSS feed reader. Although Cablevision uses commercially reasonable efforts to provide you with a secure and reliable service, Cablevision provides Optimum Voice RSS Feed on an "AS IS" and "AS AVAILABLE" basis. Cablevision makes no warranty or guarantee that Optimum Voice RSS Feed shall be uninterrupted or error-free and shall not be liable or responsible for any errors, losses, or interruptions in connection with Subscriber's use of Optimum Voice RSS Feed. Cablevision is not in any way liable or responsible for Subscriber's use of the designated RSS feed reader and Subscriber agrees to hold Cablevision harmless for any loss or damage in connection with the use thereof.
  5. Unauthorized Access. Subscriber acknowledges and understands that Optimum Voice RSS Feed will not automatically time out and if he/she leaves their computer unattended after accessing Optimum Voice RSS Feed , an unauthorized user may be able to view Subscriber's OV Information. This security risk can be minimized by logging out of the designated RSS feed reader when Subscriber's computer will be unattended. Subscriber agrees to hold Cablevision harmless for the loss of any OV Information or other files or data while using Optimum Voice RSS Feed (S), and for any unauthorized access to or utilization by any third party of any OV Information available through Optimum Voice RSS Feed.
  6. Changes to Optimum Voice RSS Feed and these Terms. Subscriber agrees that Cablevision may for any reason, and without notice to Subscriber, modify or terminate Optimum Voice RSS Feed and these Terms without liability to Subscriber, any user or any third party.

    We urge Subscriber to review these Terms periodically so that Subscriber will be aware of any modifications.

Directory Listing

  1. Directory Listing Submission
    1. For Subscribers in NY, NJ and CT in Byram and Greenwich rate centers:
      1. The Subscriber agrees to authorize Cablevision to submit their directory-listing request to 411 Directory Assistance and national directory assistance database.
      2. Subscribers who port their telephone number to Optimum Voice from another service provider will maintain an existing directory listing as-is.
      3. New Listings - For a new listing submission, Cablevision will submit a single entry, straight line listing to 411 Directory Assistance and national directory assistance database. A Subscriber's directory listing may not be available in 411 Directory Assistance for up to 2-3 business days subsequent to a directory listing update request.
      4. Directory Listing Edits - updates to directory listings will be published to 411 Directory Assistance and national directory assistance database.
      5. Directory Listing Deletes - directory listings may be removed by the subscriber via the Optimum Voice portal. Listings in 411 Directory Assistance and national directory assistance database will be removed within 2-3 business days. Listings in print directories will be removed with the next publication of the directory.
    2. For Subscribers in CT excluding Byram and Greenwich rate centers:
      1. The Subscriber agrees to authorize Cablevision to submit their directory listing request to their local White Pages print directory, 411 Directory Assistance and national directory assistance database.
      2. Subscribers who port their telephone number to Optimum Voice from another service provider will maintain an existing directory listing as-is.
      3. New Listings - For a new listing submission, Cablevision will submit a single entry, straight line listing to the local White Pages print directory, 411 Directory Assistance and national directory assistance database. A Subscriber's directory listing may not be available in 411 Directory Assistance for up to 2-3 business days subsequent to a directory listing update request.
      4. Directory Listing Edits - updates to directory listings will be published to the local White Pages print directory, 411 Directory Assistance and national directory assistance database.
      5. Directory Listing Deletes - directory listings may be removed by the subscriber via the Optimum Voice portal. Listings in 411 Directory Assistance and National Directory Assistance Database will be removed within 2-3 business days. Listings in print directories will be removed with the next publication of the directory.
  2. Directory Listing Availability
    1. Directory listing submissions (additions/updates/deletes) will be reflected in 411 Directory Assistance in approximately 2-3 business days and in the applicable local print White Pages upon their next publication.
    2. Subscriber directory listings remain in 411 Directory Assistance and the applicable local print White Pages as long as the Subscriber maintains their applicable Optimum Voice phone lines or until the subscriber removes their directory listing.
    3. Subscriber agrees that:
      1. They have the authority to add/update/delete Directory Listings associated with the Subscriber's account.
      2. Directory listing submission(s) do not mislead or impersonate any person or company.
      3. Directory listing submission(s) do not contain false listing information.
      4. Directory listing submission(s) do not contain abusive, defamatory, vulgar, obscene, racist or any other language objectionable to any person or entity as determined by Cablevision or the publisher in its sole discretion.
  3. Subscriber agrees to hold Cablevision harmless against any and all claims for damages caused or claimed to have been caused, directly or indirectly, by the publication of the number of a non-published service or the disclosing of said number to any person. Cablevision shall not be held liable for any errors or omissions in the directory listing, whether arising through negligence or otherwise, in the information furnished and the Subscriber shall save Cablevision harmless against all claims that may arise from the use of such information.

Effective December 16th, 2011.